[Resolved] Icici Lombard — Claim not cleared nor proper service given | |||
I have drafted 1st email to ICICI lombard on 03rd Jan2015 for register of claim as per non-employement clause on my housing loan. Claim No. GEN[protected] provided to me. My policy certificate no. is 4065/IHFL-HL/2835159/00/000. Finally after long conversation & follow-up finally they provided me reference number : [protected] & ensured me that they will clear the things on or before 20/03/2015. After that on 24/03/2015, they asked to courier hard copies of Claim form, Appointment letter, Salary slips, letter from employer, etc. I provided them all above document on 25/03/2015 by scanned email copy as well as courier to their Telangana office thru Tirupati Courier, POD No. [protected]. The courier was received back to me undelivered on 03/04/2015 (reason provided is - Party not accepted) which i informed to customer care of ICICI lombard on same day. As on today no action is taken & after 4 months still matter is unresolved. Hoping for positive feedback & action in this regard. Thanks. Ramji Tiwari [protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Ramji,
This is with reference to the claim no. GEN[protected] under policy no. 4065/IHFL-HL/2835159/00.
We have perused the documents and information provided. However, we would like to inform you that we have not received the following necessary documents for processing the claim.
1. Original Duly filled in claim form (with description of the event)
2. Photocopy - Policy copy OR Recent Loan or 3 months Card statement (with card copy) if policy linked to
3. any Loan or Card
4. Releiving letter from employer confirming the reason for termination (due to Lock out, Retrenchment, Cost
5. Cutting and Pink Slip/ Any communication from employer)
6. Last 3 months pay slip or bank statement (for NRI) or Copy of Form 16
7. Copy of Appointment Letter of last employer
8. Contact details of employer (phone no. / mobile no./ mail ID/ contact person in HR/ Admin/ Personnel dept)
9. Appointment letter of Employer if Re employed
10. VISA proof and Passport copy ( for NRI)
11. Cancelled Cheque of the claimant (with account holder's name printed) OR NEFT Mandate form duly filled
12. and verified by bank
13. AML Documents of the claimant If claim amount more than 1Lakh claimed on an individual's account (Two
14. passport size photograph, ID and residence proof of the claimant, as per the list provided in last section
15. of the claim form)
Further, we have communicated the above requirement through Letter dated 29th January 2015, 13th February 2015, 4th March 2015 and 6th April 2015.
Kindly get back to us in 4 weeks of time; failing which the claim shall be consider the same as Closed /Accepted Rejection
We request your co-operation in the interim and look forward to serve you.
Regards,
ICICI Lombard General Insurance
This is with reference to the claim no. GEN[protected] under policy no. 4065/IHFL-HL/2835159/00.
We have perused the documents and information provided. However, we would like to inform you that we have not received the following necessary documents for processing the claim.
1. Original Duly filled in claim form (with description of the event)
2. Photocopy - Policy copy OR Recent Loan or 3 months Card statement (with card copy) if policy linked to
3. any Loan or Card
4. Releiving letter from employer confirming the reason for termination (due to Lock out, Retrenchment, Cost
5. Cutting and Pink Slip/ Any communication from employer)
6. Last 3 months pay slip or bank statement (for NRI) or Copy of Form 16
7. Copy of Appointment Letter of last employer
8. Contact details of employer (phone no. / mobile no./ mail ID/ contact person in HR/ Admin/ Personnel dept)
9. Appointment letter of Employer if Re employed
10. VISA proof and Passport copy ( for NRI)
11. Cancelled Cheque of the claimant (with account holder's name printed) OR NEFT Mandate form duly filled
12. and verified by bank
13. AML Documents of the claimant If claim amount more than 1Lakh claimed on an individual's account (Two
14. passport size photograph, ID and residence proof of the claimant, as per the list provided in last section
15. of the claim form)
Further, we have communicated the above requirement through Letter dated 29th January 2015, 13th February 2015, 4th March 2015 and 6th April 2015.
Kindly get back to us in 4 weeks of time; failing which the claim shall be consider the same as Closed /Accepted Rejection
We request your co-operation in the interim and look forward to serve you.
Regards,
ICICI Lombard General Insurance
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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We have made a note of the details.Our official will get in touch with you.
Regards,
ICICI Lombard General Insurance