[Resolved]  Icici Lombard — Complain regarding Claim with claim no. MOTO3508676 of Mr. Ashish kaushal

Address:

New Delhi, Delhi

Date 29/Jan/ 2014Dear sir, With due respect I beg to state that I am insurance bearer of ICICI lombard. I have applied for my claim with claim no. MOTO3508676 for my vechicle on 1st January 2014 but till today I didn't get my claim amount return in my ICICI Account[protected].Day before yesterday when I inquired from ICICI Lombard Customer care then I was in deep pain and shocked that due to some error the amount has been transfered to another account. I have already registered my compalin with Customer care with reference no.[protected].This is really disgusting that how the international bank like ICICI can commit such blunders.Please transfer my prescribed amount as soon as possible in my ICICI account no.[protected] with account holder name as Ashish Kaushal.As per the promise the amount has to be transfered in the account within 15 days from the day with submission of all required documents and it has been almost one month that we are regularly following your executives and there is no answer for our call till date.I would request you to please expediate this matter on urgent basis otherwise I won't be able to renew my policy next year with ICICI lombard.======================================================================Date: 30/Jan/ 2014Reply By : [protected]@icicilombard.com. Dear Mr. Kaushal, Greetings of the day! With reference to your e-mail regarding policy number 3005/85557674/00/000, we wish to inform you that we will process your request for Claim payment clarification under reference number[protected] and our endeavor will be to address it within 10-Feb-2014. This id was provided to you based on your call dated 27-Jan-2014. We request you to provide us the following details to facilitate our future corresponsdence with you. Alternate mobile Number Alternate landline Number Alternate e-mail id For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com. Warm Regards, Fatima Syed Customer Service Desk ICICI Lombard GIC Ltd. To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.=======================================================================Da...⇄ 30 /Jan/ 2014Dear Sir/Ma'am, Alternate mobile Number - [protected]Alternate landline Number- [protected]Alternate e-mail id - [protected]@yahoo.co.inWarm Regards, Ashish kaushal======================================================================Dat...⇄ 3/Feb/2014Dear Sir/Ma'am, Please update me the status of my query which was bring to your notice last week.Warm Regards, Ashish kaushal======================================================================Dat...⇄ 11/Feb/2014Dear Sir/Ma'am, # Please update me the status of my query which was bring to your notice last week.# our endeavor will be to address it within 10-Feb-2014.Warm Regards, Ashish kaushal=======================================================================Da...⇄ 12/Feb/2014Dear Mr. Kaushal, Greetings of the day!With reference to your query regarding Claim of policy number 3005/85557674/00/000, we wish to inform you that your request has been processed.The refund of Rs. 4109/- has been processed and been credited to your account. We request you to get in touch with your bank in the next 3 working days to verify the transaction.Further, we request you kindly get in touch with our Customer Service Manager Ms. Prajyoti Singh on [protected] and he will assist you accordingly.For any further assistance or clarification, please feel free to write back to us at [protected]@icicilombard.com.Warm Regards, Fatima SyedCustomer Service DeskICICI Lombard GIC Ltd.To enable us to service you faster and more efficiently, we request you to keep the mail subject line unchanged for all further correspondence with us by e-mail.=======================================================================Da...⇄ 14/Feb/2014Dear Sir/Ma'am, Please update me the status of my query which was bring to your notice last week.our endeavor will be to address it within 10-Feb-2014.The refund of Rs. 4109/- has been processed and been credited to your account. We request you to get in touch with your bank in the next 3 working days to verify the transaction.Warm Regards, Ashish kaushal======================================================================Alw...⇄ Call On Customer Care: 18002666 After that Call on : Ms. Prajyoti Singh on [protected] Joshi Ram : [protected] Head : [protected]