[Resolved]  Icici Lombard — Extraordinary delay in settling claim no. MOT04065746

Address:

New Delhi, Delhi

Extraordinary delay in passing Claim of Car No. CH01AP0054, Skoda-Superb Policy No. 3001/82412279/01/000, Claim No. MOT04065746, disgraceful service in settling the claim taking more than 45 days on 0 dep policy having IDV of Rs. 17, 06, 250/- The above car met with an accident on 13.9.2014 at about 2.30 a.m. and car was deliver for repair same day to Giri Raj Motors, Gurgaon but till date the claim has not been settled. The brief particulars of bad service of your officers especially Mr. Rajeev Dhawan handling the claim are as follows:- Date of accident - 13.9.2014 Inspite of various phone calls senior surveyor was not appointed between 13.9.2014 onwards On 25.9.2014 the Investigation Officer visited our office to whom the required undertaking and details were provided On various phone calls and personal visits, nothing concrete was informed, only it was informed that the investigation has been completed On around 17.10.2014 it was promised by Mr. Sidhanshu your officer that it is a full loss and the claim amount would be paid by 22.10.2014 Your officer Sh. Rajeev Dhawan never responded to various calls of ours On 27.10.2014 it was informed by Sh. Rajeev Dhawan the car has been put on online auction to pay the full loss which will be settled by 31.10.2014 But on 31.10.2014 your officer Sh. Rajeev Dhawan refused to various phone calls made to him, lastly various messages were sent to him in the evening but and the response received was that the exact information will be provided on 3.11.2014 and if the full loss is not paid by 3.11.2014, the repaid of the car would be initiated on 4.11.2014. It has taken 52 days to settle the full loss and now it is being informed that on 4.11.2014 the repairs will be initiated. We hereby give you a notice to settle the full claim by 4.11.2014 or else we will file the damages case against the company and its officers for providing disgraceful services in settling the claim. Pavan Sachdeva Chairman-cum-Managing Director MS SHOES EAST LTD.