ICICI Lombard General Insurance — Complaint against ICICI Lombard General Life Insurance

Address:New Delhi, Delhi

Dear Sir/Mam, Please accept this mail as Mrs. Kalpana Jain's appeal for registering a formal complaint against the ICICI Lombard General Insurance Compnay for their reason to deny the coverage for cashless policy being availed. Mrs. Kalpana Jain had a claim pending towards ICICI Lombard General Insurance company vide Policy No. 41281/HPR/[protected]/00/000 Issued on 30th April 2015. I would like to draw your attention that patient Ms. Kalpana Jain was diagnosed with Post Menopausal Bleeding and admitted to Sitaram Bhartia Institute of Science & Research Hospital at Qutab Institutional Area, New Delhi on 27th Aug 2015 and carried out treatment of Diagnostic Hysteroscopy and underwent through Uterus operation for the said purpose she got admitted to hospital and applied for Cashless approval through hospital to Insurance company but the same has got denied by the insurance vide their letter dated 27 Aug 2015 stating the reason as Inadequate documents submission. Post which the applicant of the insurance policy Ms. Deepali Jain daughter of Mrs. Kalpana Jain herself followed with insurance company and liased with hospital to provide the complete set of documents to Insurance company. We have submitted all the documents to insurance company to support our claim as demanded by them. But inspite of several follow up & telephone call our claim has not approved yet. The reply given by their officer is a mental harrasment for us.It is requested that my claim to be given a rethought as I am not satisfied with the decision and feel cheated. Lastly, I hope you will look into the matter sympathetically and will solve the problem as soon as possible. Kind Regards Deepali Jain
Was this information helpful?
No (0)
Yes (0)
ICICI Lombard customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Deepali,

We have made a note of the details mentioned. Our official will contact you and assist you further.

Regards,
ICICI Lombard General Insurance
Dear Deepali,

Request you to write to us at [protected]@icicilombard.com from your registered email address with your policy and contact details. Our official will contact you and assist you.

Regards,
ICICI Lombard General Insurance

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Lombard
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    1318
    Pending
    0
    Resolved
    939
    ICICI Lombard Phone
    1-800-209-8888
    1-800-2666
    ICICI Lombard Address
    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
    View all ICICI Lombard contact information