[Resolved]  ICICI Lombard Gic Ltd — Renewal Premium hiked by 60% without any claim

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Mumbai City, Maharashtra

I have an ICICI lombard health insurance policy wherein they have changed the earlier policy to new plan CHI as per IRDA guidelines. I am with ICICI Lombard for last 4 years. My policy expires on 9th June and I am to renew this and for this I got call from your company on 28th May 2014 to renew the same and the premium I used to pay is Rs. 7086/- for 2 years and now I am been asked to pay Rs. 11225/- which whooping 60% increase!!! The product seems to have upgraded [ I know the entire sales story as I spoke to 4-5 people already ] – it may have been but why don’t you tell this to your customer well in 90 days advance because today even for health portability I need to do it minimum 45 days in advance, this is the tactic of looting the customers. After my second mail on grievance mail, I got call from Pooja Pande and she expressed her displeasure and asked me to renew the policy. Are you guys so adamant and cannot look at customer view that he has to pay 60% additional money for Premium and that too without having any claims. It is just because Icici Lombard was directed by IRDA to follow certain basic conditions for consumer which were not followed earlier- so the company had to change the plan at the cost of increasing the premium by 60% !!! There is no renewal notice from ICICI Lombard which is must atleast 60 to 90 days in advance in such case where you want to charge such hefty premium. Today I was told renewal notice was sent by ordinary POST!!! Do you want me to believe on this? They do not have a proof. Your company is looting customer by charging 60% more premium over the earlier year – IRDA must act on this. This is against consumer interest, completely Unethical and who ever has made this product has NOT kept consumers in mind and it is just LOOTING business. What action can one take on this?