Icici Lombard — Health insurance reimbursement

Address:	Mumbai City, Maharashtra, 231776
Website:	iciclembared.com

From,
Rafeeque chelamkandiyil
Ras alkhaima, uae

Sub: replay for policy renewal remainder health policy no. : 4128i/ih/88255823/00/001

Dear sir,
Greetings……
Thanks for your remainder, but unfortunately i have only bad experience from your service team.
Those are explaining as follows,
My daughter is admitted in mims hospital kozhikkode on march 2015 as the nephrotic syndrome then i request for cash less facilities providing there. After several communication one of the person from your team is came hospital taken all treatment summaries and meet the doctor and physically visited my daughter and taken her photos from hospital, he introduce himself mr: satheesh his phone number is [protected] and his email is [protected]@gmail.com. After that i got one mail from your team and given me one interaction id[protected] for future communication purpose, later i slightly remember that they asked me orginal all peppers to send them by courier. I send all in registered in emirate post on09/08/2015 as reffe numberrr[protected]ae, after that i contacted by phone from u a e and hold my international call more than 23 minutes and i got the answer from your call center it is processing.
After few days i am received a mail from your team again asking for orginal documents. I feel bad from this strange approach and ican understand it is only tourchering the people who taken online policies from icic. Then i can understand because as you are offerd one full medical check up free in year and i try to get it in kozhikkode baby memorial hospital it is also rejected without any reason.
My second experience was happens recently that my daughter was admitted in st.Jhones medical college hospital bangloore on jan 12, 2016. Iam requested the cashless facilities from there through hospital desk. After the submission i got one al number[protected] and several communications your team asked so many documents everything i arranged and send through hospital desk, same before one gentleman introduced himself he is from icici and he want some verification and taken the photo of my daughter, it is mr:ganesh and his contact number is[protected], but the same story is repeated there, the price of the i can pay cash there so iam not insulted myself. And paid cash and discharged.
Iam afraid to send all hospital documents for claiming my hospital expanses from icici as per my previous experience please advise me what i want to do to claim my hospital expanses first without any consumer allegations without any legal notice, before sending remainder for renewing this useless policy.
Iam waiting your favorable replay as early as possible.

Thanks and regards
Rafeeque chelam
[protected]