Icici Lombard — Insurance claim cancelled as icici didn't mention the date on cheque

Address:

Bangalore, Karnataka, 560073

Hello,


Currently facing issues with the insurance under lombard. The vehicle was inspected on 23/06/2016 for which cheque was issued on 27/06/2016 as we had signed on the same date, icici representative didn’t mention the date on the cheque when asked for the same the reply was that they would speak with their manager on the date before mentioning it. We received the policy through mail on 30/06/2016.


Vehicle met with an accident on 3/07/2016. Immediately the complain was registered at the local police station where the accident occurred. The scanned copy of the same can be found in the attachment. Vehicle was left for the repair work on 4/07/2016 (Immediately next day).


Normally the cheque to clear takes just 2 or 3 days at max. But till now there was no update about the same. We claimed for insurance and received the mail on 23/07/2016 that the policy has been cancelled. Reason mentioned in the same was that the date was not mentioned in the cheque.


Mentioning of the date being part of the work of icici we have no role to play in it. Now the insurance is not being claimed because of negligence on part of icici. We want the insurance to be claimed and the amount received or else further procedure will be taken care legally.


Instead of agreeing to their mistake and solving the problem icici asked us for the bank statement. Which we have got them. They asked for letter from the bank and when we reach the bank they say "they have not received the cheque at all", this is daylight robbery. I have been roaming around for this work since days and i dont even have a vehicle. The vehicle is stuck in the workshop because insurance is not claimed and they have finished half of its work. Now icici says that the insurance cant be sanctioned. Its you people's mistake of ignoring date and other issues. And we are suffering for going through this problem. I am attaching all the documents required including the dates and bank statement. Have a look that there is no credit or debit of any insurance amount.


Not mentioning the date and cancelling the cheque was done by icici on purpose as the cheque if was processed would be rejected by rbi but the delay was on behalf of icici and the same has to be taken care of legally.


Hoping to have the procedure followed as per the said part. The work on the accidented vehicle has been at half because of no insurance claim and completely dependent on the insurance amount. Please do not make us feel that having insurance with icici lombard was our biggest mistake.

Details

Vehicle inspected date : 23/06/2016

Cheque issued date : 27/06/2016

Policy received through mail dated : 30/06/2016

Vehicle accident date: 03/07/2016

Vehicle delivered for service to showroom on : 04/07/2016

Policy cancelled intimation received on :23/07/2016

Please find the scanned pdf in the attachment.

Thank you

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