[Resolved] Icici Lombard — Insurance claim no mot05080887 pertains to vehicle bearing registration no.ka03et2803 | |||
This is with reference to the above subject my vehicle was lost /stolen on 31/05/2014 in commerical street when we approached the police they advised me to wait for 3 days to file FIR then on 04/06/2014 they accepted my complaint and when i called the helpline of ICICI lombard for the claim procedures one executive advised us to get back with the lost documents from police to cliam the same so i was following up with the police who has given me the C certificate after 1 and half year which was also raised as a complaint . asper the exceutive i submitted the docs to insurance company now they are denying to proceed with the cliams as there is a delay in filing FIr and delay the producing docs . As a lay man i was follwing up with the police however there is a denial and delay from the police end the insurance company is not ready to hear out the issues faced please help me get my claim as there is no error at my end . Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear Sunitha,
Thank you for contacting ICICI Lombard General Insurance Company Ltd.
We are in receipt of your concerns and we shall respond to you by June 22, 2016.
In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.
We assure you best of our services.
Regards,
ICICI Lombard General Insurance
Thank you for contacting ICICI Lombard General Insurance Company Ltd.
We are in receipt of your concerns and we shall respond to you by June 22, 2016.
In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.
We assure you best of our services.
Regards,
ICICI Lombard General Insurance
Dear Sunitha,
We write this with reference to your below post.
We wish to inform you that you have intimated the claim on November 27, 2016 i.e. 545 days after the incident. Hence, we request you to provide clarification on the reason for delay in intimating claim.
Further, as mentioned by you we have not received any call from you on May 31, 2016 for intimation of your claim.
Assuring you the best of our services.
Regards,
ICICI Lombard General Insurance
We write this with reference to your below post.
We wish to inform you that you have intimated the claim on November 27, 2016 i.e. 545 days after the incident. Hence, we request you to provide clarification on the reason for delay in intimating claim.
Further, as mentioned by you we have not received any call from you on May 31, 2016 for intimation of your claim.
Assuring you the best of our services.
Regards,
ICICI Lombard General Insurance
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.
Regards,
ICICI Lombard General Insurance