ICICI Lombard Insurance Company — unable to change new owner details for last 4 months

Address:Bangalore, Karnataka

I have requested for change of owner on 2Jan 2015 but till today their was no update on it. I called many time to customer care and asked them to update. But still no response from them and not giving any information to escalate for the next level. Kindly help me in that and please find the below details Vehicle number: KA04 MH 4533 Requested on : 2 Jan 2015 Requested for: Owner change Regards Priyanka Pasupuleti
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ICICI Lombard customer support has been notified about the posted complaint.
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Dear Priyanka,

Request you to provide us your policy and contact details.Will have our official contact you regarding the same.

Regards,
ICICI Lombard
Hi,

You can call me on [protected]
and my Policy number: 3001/91896839/00/001

Regards
Priyanka
Hi Priyanka,

We would like to inform you that your ownership transfer request has been processed via endorsement number 3001/91896839/00/001.
We would like to inform you that any changes post issuance of policy certificate is done on our system and we issue a separate endorsement letter confirming the changes, which is evident. The hard copy has also been dispatched at your correspondence address which has been delivered to you on 17th April 2015 received by Sudharasanu.

We hope to have addressed your concern and look forward to serve you.

Regards,
ICICI Lombard
Hi Team,

I am repeatedly telling the address is still not changed... and you are sending the documents to the old owner address.

Don't you just look how the address will be same if the owner was changing.

Even the contact number was not changed.

Kindly change them please...I was really lost my hope on making the team understand the real situation.

Regards
Priyanka

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