[Resolved]  Icici Lombard — Mediclaim not cleared by icici lombard from 6 month

Address:	Mumbai City, Maharashtra, 400013
Website:	www.icicilombard.com

Respected sir /madam,

Subject : claim hold for noreasons by icici lombard
Claim no :[protected]
Claimaint : shamji virji gala
Age : 78 years+
Policy no : 4015/[protected]/00/000

We have submitted the original papers and bills in january16. Since march icici lombard have been asking for 1st complaint papers where patient complaint about the illness. It was 2.30am in morning and we had taken patient to doctors home and we submitted the said diagnosis paper with doctors stamp on it and then progressed towards hospital the other morning. The sacnned copy of the said paper has been submitted many number of time.

In the last query of icici lombard, they also were asking for treating doctors review on same from the first complaint registered and till date consultancy report and this was discussed over the phone too. And you shall get the proofs in the phone communication records. And further to my series of discussion, they asked for the soft copy of the required documents, stating the hard copy is not required now. We have sent varied documents in soft copy as and when required.In the mean while we had icici back-end agent/ employee coming to our home to examine the papers and see the patient. He had also clicked images of the papers and sent the same to his office from our home.

Post that last month we visited treating doctor dr. Raj agarwal, and submitted his hand writted letter about everything on his letter head and attached few reports as doctor suggested for the ease of icici lombard to relate and release the claim amount. Doctor himself is surprised to see the same time and again requirement popping from this company.

And i still get the calls and emails from icici lombard asking for the same submitted document for payment clearance.

We patiently tried for 6 months full - filling all the needed documents, but still are not getting any headway for the said case.

I also have now started recording the name and employee id's of the customer care for reference of discussion.

Please verify the documents and recordings and get the needful done.
With the last and only hope left we are writing this to you.