Icici Lombard — Not giving reimbursement of health claim

I have taken health insurance from Icici lombard via Jio [Jain international organisation].They are rejecting my wife's maternity reimbursement claim saying this is my 1st year association with jio. But this is my 2nd year association with jio. Last year policy was with UNIVERSAL SOMPO INSURANCE via jio.
Policy no. 2816/55107991/00/000
I have given all the details to lombard and jio. They are not coming to terms with each other and rejecting the claim.
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