[Resolved]  Icici Lombard — regarding car insurance claim

Address:

New Delhi, Delhi

Hi i have given my car swift dezire DL9CAC 7501 to maruti Service station naraina, new delhi for sevice and insurance claim on Sunday i.e.21.9.14 Claim asked was for front and back Bumper, scratch on left side doors.I informed Mr. Gaurav of Maruti that how my car was hit by the acccident on 12.9.13. Monday i received a call from mr. Rohit Khandari no.[protected] (agent - icici lombard) and he told me that they will not give full claim to me as the story mentioned by me is incorrect and i told the guy he might be right because when i was hit by car from both the sides i was in mental shock and didn't noticed the minute details of the accident that where was my car and other asked details, whatever i had into my knowledge i tried to explain them. And i also mentioned this guy Rohit that there are other scratched also on the car but i haven't mentioned those as I was not making any stories about the same. Well he responded the same way till afternoon. I asked him to give me the no. of any senior so that i should tell him the case and he forwarded me the no. of Mohit tanwar [protected]. I called him in the afternoon, after listening to me he said by the evening i will receive the file from Rohit than only he will sort the matter. Since yesterday evening till today i have called mr. mohit four times but with no response. My question is: Is this the services being offered by ICICI lombard to their customers after selling claims. When i was taking policy from icici lombard, the representative told me that I will get bumper to bumper claim. And now when i am asking for the same they are trying to settle me for half... i want to know the reason? Have i done any misrepresentation or done anything intentionally. i have genuienly asked for claim which actually happened to me, no old scratches on door or both side of the rear view mirror was asked by me then what is the problem giving it to me. Awaiting your response. Dilpreet [protected]