Icici Lombard — Short claim payment against vehicle insurance- claim no MOT[protected] | |||
Dear sir My son Major Siddharth Singh's vehicle XUV 500 Regis no UK 07BF 2126 was insured by the said company under cover note no PT[protected] at the time of purchase in the month of June 2014. The premium then paid by him of Rs 33756.00 was inclusive of Rs. 4392.00 was for zero depreciation benefit as explained by them in case of any claim. In the month of May 2015 the vehicle was handed over to M/s UP Motor Works, pop. Ghazipur Police Station, Faizabad Road, Lucknow, authorised dealers of Mahindra & Mahindra Ltd. for accidental repairs. Post repairs the said dealer raised a bill of Rs. 34900.00 towards repairs /replacement charges and post raising a claim with the insurance co. we received a reimbursement of Rs, 29180.00. The matter was immediately raised with the Insurance Co. for the short payment while holding a zero dep. policy vide request no. [protected] dated 22.05.2015 through their toll free no. and after repeated reminders to the company for logical reasons / documentary details justifying the short payment the company has simply rejected my claim on bizarre logic that the rejected expenses at their end we're not called for and that the Mahindra dealers had asked them to pass the claim as per their whims and that the customer shall bear the rest of the cost. I had also raised the issue o[censored]nethical practice by the Insurance co. with the Office of Insurance Ombudsman, Lucknow vide my email dated 08.07.2015 but have not heard anything from their end in this regard. The Insurance co. Is sticking to their stand of not passing the unjustified claims without giving written/ documentary details for their stand so that the matter can be simultaneously taken up with the Mahindra dealer. I therefore request you to please take up the issue with the Insurance co. for their high handed behaviour, taking customer for granted and for not abiding by the zero dep. policy. Regards. RR Singh [protected] [protected]@gmail.com Was this information helpful? | |||
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ICICI Lombard customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Dear Mr. Singh,
We would like to inform you that we have replied to your concerns via our e-mail dated 11th June’2015. We request you to refer to the same and write back to us for more clarification.
Regards,
ICICI Lombard General Insurance
We would like to inform you that we have replied to your concerns via our e-mail dated 11th June’2015. We request you to refer to the same and write back to us for more clarification.
Regards,
ICICI Lombard General Insurance
Dear sir
My grievance is against the same mail as it does not clarify the basics of zero dep. policy for which extra premium has been taken, basis of deduction against total repair charges paid by us and the details of excess deducted as per your estimates, proof & justification of the same.
Please do not try to side step the basic issues raised by me by quoting an irrelevant mail whic h only stated that the claim has been passed as per your rules which I repeat are against zero. Deep. Policy.
Please be specific else I will request consumer forum to initiate action against your company for hoodwinking and misleading the client.
My grievance is against the same mail as it does not clarify the basics of zero dep. policy for which extra premium has been taken, basis of deduction against total repair charges paid by us and the details of excess deducted as per your estimates, proof & justification of the same.
Please do not try to side step the basic issues raised by me by quoting an irrelevant mail whic h only stated that the claim has been passed as per your rules which I repeat are against zero. Deep. Policy.
Please be specific else I will request consumer forum to initiate action against your company for hoodwinking and misleading the client.
My basic complaint is against the arbitrary manner the issue has been sidelined as to why we have been short charged despite having paid extra premium for zero depreciation benefit.
By referring to an old mail with no clarity or proof regarding deductions the company is just trying to avoid the basic issue. Besides some executive calls up from ICICI Bank and assures reimbursement somebody from their Insurance gives the royal reply that our claim is passed as per their rule.
This is all a time buying tactic.
By referring to an old mail with no clarity or proof regarding deductions the company is just trying to avoid the basic issue. Besides some executive calls up from ICICI Bank and assures reimbursement somebody from their Insurance gives the royal reply that our claim is passed as per their rule.
This is all a time buying tactic.
Dear Mr. Singh,
As requested earlier, kindly write back to us on the email received by you on 11th June, 2015 for us to assist you further.
Regards,
ICICI Lombard General Insurance
As requested earlier, kindly write back to us on the email received by you on 11th June, 2015 for us to assist you further.
Regards,
ICICI Lombard General Insurance
Dear sir
The company is just trying to pass time as over phone they request for sometime to look into the issue and revert and through your site they are referring to some mysterious mail purportedly sent on 11th June.
I have all the mails sent by them in my mail box but the one they are referring to.
The company is just trying to pass time as over phone they request for sometime to look into the issue and revert and through your site they are referring to some mysterious mail purportedly sent on 11th June.
I have all the mails sent by them in my mail box but the one they are referring to.
Dera sir
After some misleading reference to a mysterious mail the company has again gone to sleep which only goes to prove that they are interested in just lingering on instead of resolving the issue.
After some misleading reference to a mysterious mail the company has again gone to sleep which only goes to prove that they are interested in just lingering on instead of resolving the issue.
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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Apologies for the unpleasant experience and the inconvenience caused. We have made a note of the details. Our official will get in touch with you and assist you.