[Resolved]  Icici Lombard — Travel Insurance Claim Rejected after approval

Address:

Lucknow, Uttar Pradesh

I would like to share my worst experience with ICICI Lombard. I still repent the day when I took travel insurance from ICICI Lombard for my mother. When my mother was admitted to the hospital in Sydney in very serious critical condition, ICICI Lomabrd assured us that they will process the claim as cashless immediately but after running from pillar to post for 2 months the claim was approved as cashless. But the team at ICICI played a very nice game they never paid any money to hospital for 6 months, and assured us that if we clear the bill they will process our claim in 15 days. We cleared the bill and again they took us for a ride and after 10 months they rejected our claim citing some clauses in their T&C. After that we have been trying to get in touch with their customer service, grievance cell and even the senior management are very very un-cooperative. They are not giving an answer why the claim was approved and no payment was made. Cliam # Claim # M038551.68