[Resolved]  Icici Lombard — Wrongful & biased action of ICICI Lambard Surveyor & claim disapproved

Address:New Delhi, Delhi

We are having insurance policy from ICICI Lambard policy no. 3001/98727409/00/000.We had lodged a claim for the front glass windscreen as it was found broken a couple of weeks back. Now to our shock we were informed by T&T Motors that our claim was disapproved by ICICI Lombard on ground that during inspection of vehicle in Jan 15 the surveyor had noted a “Scar” in his report. Lot of mails & concalls have been exchanged in this matter as we still maintain that there was no scar/glass broken of our car during the inspection of our vehicle in January 15 as alleged in the survey report.It is worth mentioning here that the surveyor did not even bother to inform us on site that there was a scar on the front windscreen & neighter he has given us any report or nor have we signed any report. Trust we had no clue to this till we got a call from T&T Motors. The surveyor or ICICI never even bothered to inform us of the so called scar ? We have paid full premium of Rs.78, 369/ as per ICICI Silver plan which covered everything.We have been harassed & feel cheated by ICICI Lombard & hence we request you to kindly honor look into the matter since we have paid full premium as calculated by ICICI.
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Aug 6, 2021
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
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Dear Sami,

Apologies for the inconvenience caused. We have made a note of the details. Our official will get in touch with you and assist you further.

Regards,
ICICI Lombard General Insurance
Still there is no any solution till now, I want my claim. Otherwise u show me your surveyor my side sign copy.
I cant wait more. Please close it on urgent basis.
ICICI Lombard person trying to make me fool.its cant be tolerated.
Still there is no any solution till now, I want my claim. Otherwise u show me your surveyor my side sign copy.
I cant wait more. Please close it on urgent basis.
ICICI Lombard person trying to make me fool.its cant be tolerated.
We are having insurance policy from ICICI Lambard policy no.
3001/98727409/00/000.We had lodged a claim for the front glass
windscreen as it was found broken a couple of weeks back. Now to our
shock we were informed by T&T Motors that our claim was disapproved
by ICICI Lombard on ground that during inspection of vehicle in Jan 15
the surveyor had noted a “Scar” in his report. Lot of mails &
concalls have been exchanged in this matter as we still maintain that
there was no scar/glass broken of our car during the inspection of our
vehicle in January 15 as alleged in the survey report.It is worth
mentioning here that the surveyor did not even bother to inform us on
site that there was a scar on the front windscreen & neighter he has
given us any report or nor have we signed any report. Trust we had no
clue to this till we got a call from T&T Motors. The surveyor or
ICICI never even bothered to inform us of the so called scar ? We have
paid full premium of Rs.78, 369/ as per ICICI Silver plan which covered
everything.We have been harassed & feel cheated by ICICI Lombard
& hence we request you to kindly honor look into the matter since we
have paid full premium as calculated by ICICI.
Dear Sami,

We would like to inform you that we have reviewed your case and would like to inform you that your claim (MOT[protected] has been repudiated as the damages are pre-existing damages and does not match with the current accident.

Regards,
ICICI Lombard General Insurance

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