ICICI Prudential AMC — Discovery fund - regaular, units purchased in the statement but amount not debited from bank account

Address:Gurgaon, Haryana

I Have invested in SIP (monthly ) for ICICI Prudential fund, folio
Number 6214211/88 & doing since many years.In the month of May, I have
increased the amount to Rs 10000/- and submitted all the requisite
forms at CAMS Gurgaon. But suddenly after that I got to know that my
bank details were not mentioned on the form.I approached the CAMS & they confirmed that this SIP will be processed from next month as all the details were provided by me.

Still the same issue is not resolved till now after 5 months. Nobody has contacted me since then from ICICI Prudential team & subsequently i realised that every month i am receiving a SMS for debiting the amount but actually the amount is not being debited from my Bank account. On questioning & approaching the ICICI Prudential team, a new explaination is provided to me. Latest Explanation since 15 days back is that ICICI Prudential has lost my original ECS Mandate form that is reason money is not getting debited from my bank account. I am very much surprised that how my confidential details are lost by this reputed AMC. Morever, no body has informed to me. This is a harassment & as a customer i have full right to take an action against this AMC. I want my 5 months actual unit value at the earliest with my debit to be happen for this Mutual Fund. This is AMC fault that they have lost my Original ECS mandate form.

I cannot visit personally as currently I am out of India & will be
coming next year only.Kindly check at the earliest.I am available on
this email ID or on my international number +[protected].
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