[Resolved]  ICICI Prudential AMC — Redemption amount not received and poor customer service

Address:

Kollam, Kerala

I am Mithun R Pillai, an NRE, redeemed my MFfolios at ICICI Prudential Mutual Fund, but i have not received money till today.Date of transaction 19 06 2015. A) ISSUE NO 1 After redemption i have recived d mail from ICICI that the money will be given as cheque for two of my folios -ref no (956417, 956416 & 956423). 1)Folio no-6288418/82, Transaction no-2435477 & 2435472 2)Folio no-6288417/85, Transaction no-2438709 but no cheque recived till today. B) ISSUE NO 2 for other folios, they said they sent the money by NEFT, but the bank didnt received any NEFT, sent many mails to ICICI, no reply even after many days. It is to be noted that for two different transactions under the same folio number, they says that they sent the money for one by cheque and another by NEFT !!! Folios are below 1)Folio no-6288418/82, Transaction no-2438718 2)Folio no-6288417/85, Transaction no-2435466 3)Folio no-6287232/51, Transaction no-2435446 4)Folio no-6287233/48, Transaction no-2435457. ICICI didn't replied to my queries sent to the customer care.when called they confirmed to me on phone that they received mails and said they are doing cheque payment due to technical issues with NEFT. however no cheques or any payment received yet. Again tried to contact ICICI MF through email, No reply. Called them on customer care. They says they have no idea about the mode of sending the cheque( like Post or by courier etc). Can anyone belive this?? I haven't received my money till today, and no response from ICICI MF And most importantly, they treat investors like , they don't bother to reply to customer complaints. shame on you ICICI prudential . And at the end of the day, as an investor I don't know where is my money which amounts to 6.25 lakhs.And ICICI don't bother to solve the issue;