[Resolved]  ICICI Prudential Life Insurance — Confirmation for online premium payment not receieved, but amount got debited fro my account

Address:Chennai, Tamil Nadu

Sir, I paid my premium(Rs.25, 386) via online from my ICICI banking account. During successful payment redirection, I got an error(compilation of JSP File /customer/onlinepay/view/OnlinePaySuccessView.JSP failed). When I contacted the ICICI online banking customer care, they told me to wait for seven days to credit back the amount which is debited from my account. When I logged into the ICICI prudential life site, the policy details which was displaying for my user name is not displaying now. I am really frustrated and depressed because of this. Please do necessary actions so that I don't not end up in paying fine for post due payment due to the ICICI prudential life online service issues .
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Aug 14, 2020
Complaint marked as Resolved 
ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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Worst thing is, now I am not even able to log into the site and getting "Failure of server APACHE bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
"

Dear Mr. Kumarv,

We are sorry to hear your experience. We request you to message us your contact and policy details to assist you .

Alternatively, you may also post your concern along with your policy details on https://onlinelifeinsurance.iciciprulife.com/digital/ipru/GrievanceRedressal.htm...
Request you to quote the reference number 184943 whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.

Regards,
ICICI Prudential Life Insurance

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