[Resolved]  ICICI Prudential Life Insurance — Deficiency In Service

Address:	Mumbai City, Maharashtra
Website:	www.iciciprulife.com

Respected sir,
It is with great regret that I am writing this letter to make you conscious of the inconvenience and hardship caused to me due to Icici Prudential life insurance company deficient services.
I took a policy (#[protected] from this company on 06th May 2011 under the ICICI Pru Guaranteed Savings Insurance Plan (UIN: 105N114V01), assuring me an amount of [700000]. The details of the policy stated that an amount of Rs. 50, 062/-(Rupees fifty thousand and sixty two only) was to be paid, I shall get an amount of [700000] back.
But unfortunately the policy details along with the bond was issued to me under ICICI Prudential Guaranteed savings insurance plan UIN 105N1141V01 in my name on 11th June 2013. It’s been like 2 years for this company to deliver me the policy details which I consider is highly unacceptable to make a customer wait so long and hence I requested to cancel the policies and return the amount paid. I have also communicated to ICICI Pru Mumbai office through e-mail for surrendering of my policy but they are not accepting.
Also the policies were sold to me by giving false promises and all faults were of the executives of the Company who gave false commitments and mislead me. This was unethical and a wrong practice of the Company to cheat the innocent customers. The request of refund was not attended which has disappointed me and has made me feel cheated and duped. The Company had given wrong and false promises to practice their corrupt intentions. With full trust and confidence I had made payments to this company. In spite of making so many calls to this company there is no positive response from the company, it seems like they are not in any hurry to resolve the problem faced by me.

I have tried to contact this company repeatedly and explain the situation to them, but I have received no satisfactory response for the same which has caused me immense loss of time and money. The entire episode has left me in a bitter taste and I am extremely disappointed with there pathetic services. I have been facing lot of mental stress and agony due to this incident. With a great hope and strong faith in his brand name I had made payment of the amount for the services which were promised by this company but, to my disgrace I have been facing the worst.

As a consequence of his deficient service and the repeated incompetency displayed by his employees, I have suffered undue hardship and mental frustration.
I would like to emphasize that:
Icici pru life insurance have been grossly negligent and unprofessional in your approach.
I have undergone a lot of extreme stress and mental agony because of your deficient service.
Given the above sequence of events, I request you to cancel my policy and refund the entire amount I paid towards them without any further delay. Additionally, I request you to compensate me with an amount of Rs.10, 000 for the extreme stress and mental agony you have caused to me due to your negligent conduct and the cost incurred by me in trying to mend this problem.