[Resolved]  ICICI Prudential Life Insurance — False promise by one of your service managers

Address:

Chandigarh, Chandigarh

Dear Sirs, My name is GK Nair and my mob no is [protected]. I have a policy with your organisation. The policy is kept in my office. Today being a holiday, I am not able to provide you the no of the policy. One month back one person named Sushil Rawat with Mob no.[protected] spoke to me saying that he is customer complaint manager and told me the following details. "That my existing policy with ICICI Prudential is running in loss and that I can obtain refund for the same if I wish so. For this purpose, , I need to take another corporate insurance worth Rs. 40 000/ and he referred my name to Birla Sun Life Insurance. He promised me that If I do so, by 15th April, I will get a refund of Rs. 1, 98, 000/- against my policy from ICICI Prudential. He told me that he will require my application no and cheque no for processing my case. This I gave it to him on 28th of March after tasking the BSLI policy on 27th." Till that time there were repeated calls from this person, assuring that my refund would be obtained 110% by 15th. However, after 15th and 16th when I tried contacting this person, there was no response from this mobile nor was there any refund to my account. Today is 20th and still there is no remittance to my account. There is no reply from his mob no either. I request you to kindly look into the matter and give me a confirmation. With regards, GK Nair