ICICI Prudential Life Insurance — Falsified records and forfeited free look period by ICICI Prudential

Address:	411058
Website:	iciciprulife.com

Below is complaint I also informed to IRDA ============================================= This complaint is about ICICI Prudential policy 1460053 which was in principle discussed to me by ICICI Prudential agent in ICICI Bank Branch Wardha, Maharashtra around 4th November 2010 in the presence of then Branch Manager, Hrushikesh Sakalkale. The cheque of 5 lakhs Rs. was taken on same day on basis of this false promises The FALSE commitments made by the agent to ensure sales happen without hurdles were as below 1) The policy will have lock in of 1 year and can be withdrawn if not earning as discussed 2) The terms and conditions of policy will be mentioned in detail in policy document 3) Policy has free look period of 15 days for rejection. It starts after Receipt of policy document physically 4) The policy will be linked with my existing online Id for any transaction needed I had gone to USA on 11-Nov-2010 from India and reached USE as per evening USA time of 11-Nov-2010. After this I returned to India in Sep 2011 only. The Policy document was never provided to me as agreed and hence I NEVER got any free-look period and No time to review detail terms and conditions which were completely different than false promises provided at the time of discussion. This appears to me as planned activity as agent selling policy was aware my potential of investment by looking into my bank account through his friend from Bank branch where the sales discussion happened. After 2-3 months period, this policy was linked to my online ID. When even after 18-24 months policy was having actually financial loss, as per the promise I requested ICICI prudential to close the policy and return the amount. I also involved ICICI bank branch manager in the communication who was witness to FALSE selling and he also requested ICICI Prudential to help in closing the policy in writing. This is BIG proof that this was mis-selling. However ICICI Prudential pretended to do lot of investigation and their representatives (Dimple A., Deepika Singh, Sosthanes Fernandes) one after the other many times kept transferring the query to each other but never properly responding why promises are broken and why the policy document is NOT delivered so that I could have got opportunity to use free look period. After my many attempt, I called Dispatch department and got the information that ICICI Prudential have the records that the policy document was received by me on 20-Nov-2010. It was based on FALSIFIED information of TEJ courier whose records of policy document were not traceable. Since I was in USA on 20-Nov-2010, it was impossible that I receive the policy document and ICICI Prudential Falsified these records and forfeited my free look period to avoid policy cancellation. When I produced the evidences of Passport, Visa stamps and Immigration records to ICICI Prudential Office on F C Road Pune in year 2012 to operational manager Munmun Rajni (Mobile[protected] she kept promising investigation even after having ALL ABOVE EVIDENCES right before her along with email communication requests for which proper answers were NOT provided. Finally she involved Mumbai based Chief Officer Ashwini Bondale (Mobile[protected] who just delayed it further and did not do any justice by providing same replies as lower order representatives and IGNORED the hard evidences. Due to this loss of trust I was not sure if they do further damage to me so I waited for 5 years to close policy which was minimum lock in period informed to me after 18 months of policy tenure when I actually wanted to close it as per commitment while taking 5 lakhs cheque in Nov 2010. I can provide all the evidences to IRDA or any authority. ICICI prudential NEVER provided the proof of courier delivery even after several phone, email and In-person requests. ICICI prudential ignorantly mentioned that they are not responsible for wrong courier delivery and thus the free look period. This is GRAVE INJUSTICE to customer for NOT providing LEGAL free look period and I demand IRDA to bring this case to justice and provide me due compensation for my MONEY MISUSED with wrong promises by ICICI Prudential.