ICICI Prudential Life Insurance — Fraud signatures done and claim is not granted

Address:

Pilibhit, Uttar Pradesh

My mother Mrs. Meenu Agarwal from Pilibhit (UP) has a ICICI Prudential Health savor policy with # 17475242 since 19 March 2013. We are paying premiums regularly and Last month we claimed for Hernia surgery for her. The claim was rejected saying, that hernia surgery is not covered in medical policy. After several follow-ups it was told that an exclution letter was provided to us at time of providing policy saying hernia surgery will not be covered in this and it was told that my mother has signed that. When I asked to send me a copy of it, a letter was emailed to me which contains the copied signature of my mother and we were never shown that letter anytime before and at the time of taking the policy also and my mother has never signed that. we scanned the signatures and found that the signatures were not of my mother, but someone has done the false(copied) signature. After scolding the claim officer of local branch(Mr. Sanjay Mishra) and agent(Mr Sharad Gupta) they offered us amount of Rs.25000 and dismiss the case. We followed up at the claim department mumbai, lucknow headquators and IRDA also. After various escalation we got an reply saying that we are ready to cancel the policy and refund your full amount which is paid as premiums till date. We are not ready to cancel the policy and want to get claim of it as this is a fraud done by ICICI employee and he should also be punished for that. They have also verified our original policy after asking us to take to the local office, but now I am getting no response for emails. Its been more than 50 days I am following on this and still no resolution is provided. Please look into the matter. Issue Call id#79798583 and 80038029. Please help.