ICICI Prudential Life Insurance — Malpractice by ICICI Predential and non response of Complaint for policy no 18011550

Address:Surat, Gujarat

I have taken an ICICI Pro Super Pinnacle Policy on 28.09.2013 having policy number 18011550. At the time of taking the policy, I specifically informed your concerned official that DIRECT DEBIT from my account shall not be allowed except the first premium of policy. In my Policy document also, it has never been mentioned that the yearly premium shall be charged on DIRECT DEBIT to my account. In spite of my specific request, since last two years, you have charged the yearly premium amount through Direct Debit to my account. As far as the Insurance policies are concerned, It is the basic duty of the Insurance Company to remind their clients regarding next premium due, and the last due date of premium etc.etc. In my case, instead of intimating me the premium due date, you directly debit the premium amount from by account without my consent. After issuing the mandate for direct debit, you never informed me in this respect. As per policy terms, The direct debit without client’s consent is unethical hence unjustified. This is definitely a willful cheating on the part of ICICI Pru Life as you do not want to keep transparency while dealing with your clients. As far as a client is concerned, it is not necessary and compulsory that sufficient credit balance is always available with ones on account while you directly debit such type of premiums from clients account. On direct debit, if sufficient fund is not available, bank shall give negative rating for our future transactions with ICICI as a whole. I faced the same situation during last year, as you never intimated me in advance regarding direct debit of yearly premium from my account I have given the complaint regarding the same on 28th august 2015 at surat branch and still have not received any resolution till now, which very unprofessional behavior by you. In view of above, I want an explanation for the above issue as well as an apology from ICICI Prudential for the damages done to my last year’s credit rating and I also insist for a complete investigation on my above mentioned grievances. If i have not received the prompt reply, i will have no option then putting legal case against you and go to consumer forum for the same.
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