ICICI Prudential Life Insurance — Not cancelling the policy after requests and non refund of advance access premium payment

Address:Mumbai City, Maharashtra, 201308
Website:ICICIPRULIFE.COM

Dear Sir/Mam,
I was holding a Term Plan( Policy no.[protected] with ICICI Prudential.
I have added the provider as a biller in my HDFC bank account so that automatic payment can be made on the due date.
As I had to cancel the policy this year, I have deleted the biller from my account on 13th Jun much before the due date 20th June and didn't authorize any transaction.
Yet by bank mistake, Transaction was done and premium paid on 14th June.
As I have already requested ICICI Prudencial to cancel my policy, I requested them to refund the access payment( Request no.[protected].
ICICI prudencial says that payment was done from my end and its not there fault. So they will not refund the access payment.

I am complaining against ICICI Prudential gor not refunding my access premium.
Was this information helpful?
No (0)
Yes (0)
ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
Complaint comments 

Comments

This is very pathetic that ICICI Prudential doesn't listen to the customers once payment is done.
From last 2 months I am struggling with ICICI Prudential to refund my payment but neither they are replying my mails nor refunding my payment.
I am very disappointed with this rude behavior and I will request all my friends and relatives, Not to have any relationship with ICICI Prudential.
Dear Sir/Mam,
I was holding a Term Plan( Policy no.[protected] with ICICI Prudential.
I have added the provider as a biller in my HDFC bank account( Crtedit Card no. [protected] ) so that automatic payment can be made on the due date.
As I had to cancel the policy this year, I have deleted the biller from my account on 13th Jun much before the due date 20th June and didn't authorize any transaction.
Yet by bank mistake, Transaction was done and premium paid on 14th June.
ICICI prudencial says that payment was done from my end and its not there fault. So they will not refund the access payment.

I am complaining against HDFC Bank for doing unauthorized payment from my credit card which was not claimed from provider.
Dear Sir,

We regret the inconvenience caused.We have made a note of the details. Our official will get in touch with you and assist you.

Regards,
Team ICICI Pru Life
www.iciciprulife.com
Revert from HDFC Bank


Dear Mr. Jain,

Thank you for writing to us.

This is with reference to your e-mail regarding your HDFC Bank International credit card account.

On receipt of your query, we have taken a detailed review on the same and wish to share our findings with you.
We wish to clarify that the amount of Rs. 12, 297.00 was debited as per the bill received from the biller and hence the amount was successfully debited on 14/06/2016 . Hence we request you to liase with the biller M/s ICICI PRUDENTIAL LIFE with this confirmation mail for further assistance.


Kindly note the query reference number for this e-mail: [protected]

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation

We are committed to continuously enhance our customer experience by providing more value for our products and services. Towards enriching our customer experience, we provide best in class digital solutions through Netbanking / Mobile banking and PayZapp.

PayZapp puts the Power of Banking directly in your hands. Shop online, Experience HDFC Bank SmartBuy, Send Money to any one in your phone book, Bill Payments, Mobile / DTH and Data card Recharge in just one click. HDFC Bank PayZapp is currently available for download from Google Play store, only for HDFC Bank customer.

Netbanking / Mobile banking offers varied services round - the - clock, just a touch away. You can access the following link http://www.hdfcbank.com/personal/ways-to-bank/bank-online/credit-cards-netbankin... to know what are the facilities/information is available through netbanking.
Also, give a missed call from your registered mobile number to[protected] and get your Credit Cards Total Outstanding Amount, Available Balance and Reward Point Balance."

For any other credit card query/clarification, do visit our HDFC Bank webpage at the link www.hdfcbank.com/query for online assistance.

Assuring you of our best service at all times.

Regards,

Ganesh Kumar
Customer Service Officer
HDFC Bank Ltd.
Dear Sir,

We understand that our official has contacted you and is addressing your concern.

We appreciate your patience.

Regards,
Team ICICI Pru Life
www.iciciprulife.com
No satisfactory update from official of ICICI PRULIFE. He has just asked for 10 days time. Please note 15 date has already passed I requested to cancel my policy. Nothing done till now.
No resolution provided by ICICI Prudential till now. This is the worst experience I am facing with an insurance provider. Pathetic customer support by ICICI Prudential.
I will never recommend ICICI Prudential to any of my nears and dears.

Gaurav Jain
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Prudential Life Insurance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    1331
    Pending
    0
    Resolved
    731
    ICICI Prudential Life Insurance Phone
    +1 860 266 7766
    ICICI Prudential Life Insurance Address
    1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
    View all ICICI Prudential Life Insurance contact information