ICICI Prudential Life Insurance — Payment not received

Address:

110059

I surrendered my policy on 4july 2016 but still i not receive my amount.
I contact with customer care, they always tell me that your payment will receive. my policy no. is 15677856. they have no reasons for delay. your company give surety to receive amount in 10 working days, but in my case it 15 days completed and still i not getting and response for delay the amount.