[Resolved]  ICICI Prudential Life Insurance — Prem recd by you but actually not sent by me

Address:600091

I have received a SMS from DZ-IPRULI Stating that : you have received a premium of Rs.275886 on my policy no. 19895225, 19895153, 19896420, 19896374 and that this will be applied to my policy on the due or payment date ( if it is after due date). And that you will send me confirmation with a premium receipt.

I do not understand what it is all about.

It is anyway true that I have taken a policy no.19896374 in Mar 16 which was wrongfully explained to me by your representative, to be very beneficial. Believing him I have paid .rs..101000 towards first premium. But I have no intention of continuing the premium payment in coming years. In fact I would like to contact your office and make a request to cancel the said single policy no. 19896374 and refund me the Rs.1 lac prem paid by me.

Under the circumstances pl let me know what I should do to cancel the said single policy, whom should I contact, phone number, and what is all about the msg received by me as explained in para 1 above,

If at all i would like to view my single policy no. 19896374, what should I do? Should I log in separately into ICICI Predentital...Can't I go through ICICI bank log-in itself. Please let me know.

thanks and regards

Hoping to get a reply/hear from you, I remain

Yours sincecely,


A Subramanian
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Sep 30, 2016
Complaint marked as Resolved 
ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
Aug 26, 2016
Updated by SubramanianA
on the same date of my complaint as above i.e.25.8.16, I have received a SMS from ICICI Prudential that they regretted for the incorrect sms recd by me and requested me to ignore the same.

However, I do not find any reply to the queries raised by me in my compliant as above. Awaiting the same.

I would like to know why if someone who initially joins the insurance scheme, cannot come out of it for reasons which are beyond one's control. And let ICICI prudential explain why the said person has to wait for the period of the scheme, in my case 5 years, for getting refund of the first premium.
Verified Support
Aug 30, 2016
ICICI Prudential Life Insurance Customer Care's response
Dear Sir,

We have made a note of the details. Our official will get in touch with you and assist you.

Regards,
Team ICICI Pru Life
www.iciciprulife.com
Complaint comments 

Comments

Dear Sir/Mam I was working with the icici prudential from 1 year & in my salary slip my pf account is mention as my employee id i.e. 5002387. but while checking on epfo site this is showing as invalid. So please provide me exact pf number with establishment code.
Regards
Sahil
Employee ID: 5002387
ICICI Prudential Life Insurance Customer Care's response, Sep 7, 2016
Verified Support
Dear Sahil,

We tried contacting you on your registered number but we couldn't get through. Kindly share an alternate contact number and the concerned team will get in touch with you.

Regards,
Team ICICI Pru Life
www.iciciprulife.com

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