[Resolved]  ICICI Prudential Life Insurance — Sold Wrong policy

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi I was sold a policy by ICICI Pru with policy number[protected]. I am totally disappointed with the services and the guidelines provided by ICICI Pru life till now. Please find the below issue and torture which i have been facing due to ICICI Pru from last one year. I am expecting answer of my each query please. 1. When i have purchased policy at that time Apr-2014 the advisor Minisha (ICICI OMEGA Branch, Greater Noida) told us that this is a Fixed Deposit with 3 year maturity plan (either you pay three year or one year) and you will get the Brouchere and Welcome kit in next two weeks at your Home address. She asked me to sign & fill the details in some Insurance form. How this policy chage from FD to Insuarance Policy? 2. After one month (May-2014) i called her and asked the update of Welcome kit as i didn't received in next two week.She confirmed that she will follow from Bank & confirm. Again No Outcome. After Four month when i again followed she said she left the job now you can contact to Mr. Ravi (Alpha Branch). Now if any advisor submits wrong commitment to customr, so isnt this company's responsibility to verify the details provided by advisor. 3. I went to Mr. Ravi and i must say he is very co-oprative and humble he checked my details with all the required information. But no luck no policy exist with the DOB/Name/Check Number.A big surprised for me. i have registered complaint to him with the details of Bank statement. How company can initiate any policy without any details or you have not verified the PAN card photocopy as well which i have provided to Minisha???? Is only money matters for the company? 4. Now i started taking follow-up with Ravi after continuous effort of 4-5 Month. I received first information about this Policy with Policy name/number. Now its again shocking for me as this was Insurance Plan (Guaranteed Wealth Protector). But still i am not able to get the details as my Date of Birth in policy was wrong. Which was 01/01/1978, While my original DOB is 29/10/1986.Again How is this possible that company can initiate policy with wrong DOB and what will be the impact of this in Plan benefits? 5. Again after taking regular follow-up finally i am able to get the document of the Policy in Apr-2015. 6.After reading the Document i understand the policy term that this is not one time payment plan but yearly one for five years and meanwhile each day i received the call for the Premium reminder. The customer representative also said if your policy will discontinue then you will not get the policy benefits there is some discontinuation charge which will be deduct from your fund value. I dont want this policyand I want my amount back. First i dont receive my documnets in 15 days and there customer care ppl sya that we need to report all this in 1st 15 days. I am very disappointed and feel cheated. Please refund my amount. My Policy details: Policy Number:18555166 Name: Utkarsh Upadhyaya