[Resolved]  ICICI Prudential Life Insurance — Surrender document misplaced, again asked to be submitted, wrong NAV considered, Loss to us

Address:

Mumbai City, Maharashtra

Name Trupti Pandit Policy Number 06125911 Documents submitted to surrender the policy as there is some payment to be done to builder the same was submitted on 13/04/2015. Document misplaced by Mulund branch, requested to resubmit again. Ensured NAV of 13th will be considered still wrong amount credited. Daily followup with branch they verbally informed remaining amount will get credited in 2-3 days, but no response on mail also this should have been treated on priority but even normal TAT is not followed. Griveance raised still not answered. NO OWNERSHIP and NO CARE FOR CUSTOMER, PATHETIC SERVICE Regards