ICICI Prudential Life Insurance — Term Plan Application - Being cheated by ICICI Pru Life

Address:

Mumbai City, Maharashtra

I am Vikrant Kale filing complaint against icici prudential insurance company. I am Old Customer of ICICI Since 2004! I have good faith in ICICI till date . I have relation with ICICI BANK, & ICICI Prudential . But very very bad Experiance with ICICI Prudential since since I have applied for ICICI Prulife Term insurance plan. I have applied for Term plan on May 16th 2015 for ICICI Protect Options 2 as advised by their customer service desk. Documents uploaded on the very same day and medical tests were done on 1th May. As I haven't received any update in 2 weeks started following with them and finally on 30th May they sent an email saying that you have applied for correct policy. I havent got any response from them for the explaination on why it took 15 days to check this. Anyways they suggestet they can procced further if I can give go ahead to apply under different policy ICICI Option 2 care. Accordingly I have given my consent and have paid the extra premium as confirmed ( due to my diabetic ) on the 8th June. I was told by Neha that as soon as I pay extra payment it will processed and policy will be issued. Today when I am raising this complaint its 18th June, in last 2 weeks I have sent several emails to buyoneline team and called their customer service centre few times but still no update. I feel cheated and its very unethical, unprofessional attitude of ICICI prudential. in spite of raising complains several times...no one has called me till date to resolve the issue. ICICI Pru policy no.19304420. Application number : OB03822870