Jul 29, 2017
Updated by rajat1981 M'y wife's policy no 15942120 and i have alredy submitted thé amount par policy in vashali Ghaziabad branch but last month. I have received m'y cheque back.
We dont know thé reason?
Pleas do thé needful asap, i have logged issue in vashali branch but didnt get any réponse on it.
could you please let me know when we will get any update on it or refund out money if you do want to continue my policy please refund my back to me.
Thanks & Regards
Swati Tyagi
[protected]
Re: :
ICICI Prudential Life Insurance Co. Ltd Call ID #[protected] Call ID #[protected] Call ID # 106001.
Dear Customer,
Thank you for writing to us. This is an automated response to your message to let you know that we have received your email.
The reference number for your query is[protected]. You can use this number to track your request when contacting any of our touch points.
You can now conduct a variety of transactions online, by logging on to your www.iciciprulife.com account. Click here to login now with your mobile number or email id.
Yours sincerely,
ICICI Prudential Life Insurance
Aug 05, 2017
Updated by rajat1981 Dear Dsouza,
I have a little concern regarding the payment you have been mentioned in below mail. In two months I received the interest on my amount hardly rs. 1000. But in other side I have to pay the amount around rs 6000 extra+reinstatement fees. Is it the same interest you have calculed in case of given and taken.
Last payment I have already paid around rs 24000 extra interest or delay payment to
icici Prudential.
So now it would be around rs 30000.+ emi amount).
We are not receiving any proper response from you Kuashambi Branch Uttar Pradesh, I have they have very rude behaviour with customer.
Sorry to say but it is very pethatic experience with
icici Prudential. I'll not to going to suggest or purchase any new policy in future from
icici Prudential.
Thanks and Regards
Swati Tyagi
[protected]
On Thursday, August 3, 2017, Jude Dsouza /SRU H/ICICIPRU/Mum <jude.[protected]@iciciprulife.com> wrote:
Dear Ms. Swati Tyagi,
We refer to your concern pertaining to revival for your
ICICI Guaranteed Savings Plan policy number 15942120 held with us.
In response to the same, and further to our record we understand that you have given legal notice and accordingly Company has offered you revival for the said policy.
Company was in receipt of the documents for revival of the policy along with the payment of Rs. 1, 34, 026/- on March 30, 201. Considering the reinstatement fees was not received the amount of Rs. 1, 35, 029.24/- (include the interest amount for the period the amount was with the Company) via cheque on June 3, 2017 and we understand that the same has been encashed by you on July 5, 2017.
In order to revive the aforesaid policy we request you to pay the outstanding premium till date of Rs. 1, 39, 219(along with the reinstatement fees) at your nearest
ICICI prudential branch and post receipt of the same the policy will be revive from our end. We request you to pay the amount before September 1, 2017.
If we do not receive any confirmation from you within the stipulated time period, the said offer stands withdrawn.
We do hope to have addressed your concern.
In case the resolution provided does not meet your expectations you may escalate to our Grievance Redressal Officer (GRO) within 8 weeks. Click here to write to our GRO. You will receive a response within 10 days post detailed evaluation.
Jude Dsouza
Complaint Redressal Officer
Corporate office
________________________________________
© 2017,
ICICI Prudential Life Insurance Co. Ltd* II Direct: +[protected] II Fax: +[protected]
Communication Address: Raheja Tipco Plaza, Rani Sati Marg, Malad (East), Mumbai- 400 097 India
IRDAI Regn No 105 CIN L66010MH2000PLC127837
Registered Office: 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai - 400 025, India
* UIN (Unique Identification Number): 105N114V01
* Insurance is a subject matter of solicitation
To know about our Grievance Redressal Mechanism, please Click Here
From: Rajat Tyagi [mailto:[protected]@
gmail.com]
Sent: 29 July 2017 12:25
To:
ICICI Prudential Life Insurance Co. Ltd
Cc: SRU /SER REC/ICICIPRU/MUM
Subject: Re:
ICICI Prudential Life Insurance Co. Ltd Call ID #[protected] Call ID #[protected]
Hi,
I have visited to kuashambi branch uttar Pradesh, but they have not responding on it. Even I had a discussion with customer care. They said you have to contact with branch only.we can't tell u anything
Can you please let me know to whom we have to discuss on it.
Thanks
On Jul 5, 2017 21:48, "
ICICI Prudential Life Insurance Co. Ltd" <[protected]@iciciprulife.com> wrote:
ICICI PRUDENTIAL LIFE INSURANCE CO. LTD.
Dear Customer,
Thank you for writing to us. This is an automated response to your message to let you know that we have received your email.
The reference number for your query is[protected]. You can use this number to track your request when contacting any of our touch points.
You can now conduct a variety of transactions online, by logging on to your www.iciciprulife.com account. Click here to login now with your mobile number or email id.
Yours sincerely,
ICICI Prudential Life Insurance
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