ICICI Prudential Life Insurance — Unsatisfactory Grievance Redressal by ICICI Prulife pertaining to Policy No. 17838607

Address:

Mumbai City, Maharashtra

This is with reference to ICICI Prulife Policy No. 17838607. 1)The above mentioned Policy was issued in my name fraudulently by the then Agent Mr. Surendra Sinha reporting to Mr. Prawez Alam: [protected] / [protected]. 2) This was issued fraudulently in my name by using the following methodolgy: a) Documents available with him for opening my earlier Policy No. 15356397. b) Forging my signature in the Application Form. c) Recording a fake Address and Contact No. to prevent me from receiving the Policy Document. d) Using Premium Payment Cheque for Policy No. 15356397 to pay First Premium. e) Scanning the Application Form such that nothing is clearly visible. 3) This crime was committed with the help of an organised cartel involving ICICI Prulife Staff at all levels. 4) I was oblivious of the existence of Policy no.17838607 till I started receiving sms es for Second Premium Payment. 5) Mr. Prawez Alam: [protected] / [protected], whom I did not know till then contacted me to convince me to pay the Second Premium.I told him of my lack of knowledge about the said Policy and that I hadn't never received the Policy Document. I requested him for a Duplicate Copy as I had sensed by then that there is something fishy about the whole thing. That time I learnt that Mr. Surendra Sinha, the original Agent had quit the ICICI Prulife and being his Senior Mr. Prawez was taking charge of all his Clients. 6) From July 2014 onwards, I started pursuing this issue by lodging complaints on the Helpline and then on the Website: [protected]@iciciprulife.com several times but to no avail.Each time, I was assured that action would be taken in 10 working days and there would be no revert. 7) I then approached the Mumbai Borivili (E) Touch Point and lodged a Written Complaint personally. There was no response. 8) Eventually, I went to the Mumbai Andheri Amboli Branch, the Branch in which Policy no. 17838607 was registered and learnt that I had not been receiving the replies due to the fake address and Contact No. What remained a mystery to me was the fact that no one in ICICI Prulife smelt a rat even when they realised that the Address and Contact No. were fake. 9) The Company had concealed a blatant case of forgery under the veil of an irrelevant Clause that states that authenticity of Policy can be questioned only within 15 days of issue of Policy. Where does the question of having been issued a Policy arise if I have never received the Policy Document? Moreover, even a simple request for a Duplicate Copy of the Policy Document has not been honoured. This is out of fear of the truth being known to all as the Address Proof and Signature in the Application Form, which form part of the Policy Document can be easily verified for genuineness. 10) However, I lodged a Written Complaint once again at the Mumbai Andheri Amboli Branch with Address Proof and Request for updation of Contact No. in presence of Branch Manager Ms. Premila Jadhav.I've not received any reply for the Andheri Amboli Branch Complaint. 11) Mr. Prawez Alam and Area Regional Manager Mr. Hanif Sheikh: [protected] met me at my Office to 'convince' me to withdraw my Complaint, ignore the 'mistake' made and keep paying Premium for 3 years and then surrender it. According to them, this was the only 'viable' option left as ICICI Prulife would not be taking any action against the guilty. 12) I eventually escalated the matter and wrote to Ms. Dinaz Maira and Mr. Dinesh Kinger who are in charge of the Grievance Redressal System. It has been almost a month since I've written to them and there has been no answer as yet. 13) What is scary is the fact that Contact Details of my earlier Policy No.15356397 are getting changed without my knowledge and consent to the fictitious ones. 14) Disillusioned with the arrogant approach and the dominance of an organised cartel in protecting the guilty, I'm writing on this forum. I intend exhaust all options for Grievance Redressal before filing a case in the Consumer Court. Thanks and Regards, Arijit Datta Ray [protected]