ICICI Prudential Life Insurance — What is the correct status of my policy

Address:Sabarkantha, Gujarat, 383430
Website:www.iciciprulife.com

Hello,

App no: ob05428819
Policy number : 20003329


I have long term relationship with icici. I always prefer icici over other banks because of your services. But this time my experience with icici prulife is really bad.

I have been following up with customer support since last 20 days and i'm either getting wrong information or no information at all. If you are taking so long in responding to a customer's query then i cann't imagine how long you would take in case of claim settlement.

I applied for the term plan online through icici direct on 10 may 2016, after multiple followups i have got policy confirmation and policy document on my email address. Still i have not get hard copy of policy at my registror address. Before 11th jun 2016, i am able to see my policy detail on icici portal but now i am unable to view my policy details. Now i don't know what is the correct status of my policy.

Kindly take customer queries more seriously and resolve them asap.

Please respond to my queries and if you have cancelled my policy then refund the premium paid asap.

Thanks,
Kirit panchal
[protected]
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