[Resolved]  IDBI Bank — I do not have local address proof, so permanent address proof not accepted and local address also not updated by bank

Address:

New Delhi, Delhi

Respected Sir
My name is AMIT KUMAR ROY and my Account number is [protected] in IDBI BANK. I am a Company Secretary(CS) student and living in Delhi on rent, so I do not have any local address proof now. When I opened saving account in your bank I had voter id card of last resident address, but now I changed my address and I do not have any address proof of current address. When I went preet vihar branch, Delhi for Address updating the executive as well as the Branch manager refused to update my Address and respond me, we do not update your Address without any local Address proof.

As per RBI new guideline RBI/2013-14/634. DBOD.AML.BC. No. 119/14.01.001/2013-14. June 9, 2014.Customer may submit only one documentary proof of address (either current or permanent) In case the proof of address furnished by the customer is not the local address or address where the customer is currently residing, the bank may take a declaration of the local address on which all correspondence will be made by the bank with the customer. No proof is required to be submitted for such address for correspondence/local address.

Please resolve my problem because I am facing a lot of problem due to this situation.

Thanks

AMIT KUMAR ROY
Mobile No- [protected], [protected], [protected]
E-mail: [protected]@gmail.com
Bank- IDBI Bank
Account Number - [protected]
Branch- Preet Vihar, Delhi-110092