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Idea Cellular

[Resolved]  Idea — Balance deducted ([protected])

Address:Aligarh, Uttar Pradesh

BALANCE DEDUCTION BY IDEA (MOBILE NUMBER [protected])
Respected Sir,
I want to inform you that I am new customer of IDEA of mobile number [protected], I get 82 rupees and 1 month free hello tunes when I buy the SIM. But after some days they deducted 15 rupees from my main balance on 23 September 2014. This deduction is wrong because I did not activate any type of payable service. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you activate hellotunes, then I explain the full case but still that he was not refund that. And saying that “YOUR BALANCE WOULD NOT BE REFUND” which irritates me.
Now, I kindly requested you to please solve this complain, take action against him and told him to refund my balance.
I am highly THANKFUL to you.
THANKS.

Yours sincerely,
SYED MOHD MASOOD ALI
B.Tech. (Mech.), M.U., Aligarh
Dip. (Mech.), A.M.U., Aligarh
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
SIR, YOU DONT DO ANYTHING ON MY LAST COMPLAIN, I THINK ITS BETTER ME TO SWITCH OFF THIS COMPANY.
Reply
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for VAS activation has been initiated by us under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
SIR, YOU DIN NOT WANT TO DO ANTHING, ONLY WANT TO DEDUCT THE BALANCE OF CUSTOMER. AS I TOLD YOU EARLIER THAT I ALREADY CONTACTED TO CUSTOMER CARE BUT DID NOT GET SATISFACTORY RESPONSE.
PLEASE RETURN MY ALL MONEY OTHERWISE I WILL BE SWITCH OFF THE COMPANY OR STOP USING THIS NUMBER.
PLEASE TAKE IT SERIOUSLY AND WORK ON MY COMPLAIN.
THANKS
Reply

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