[Resolved]  Idea — balance deduction

Address:Hyderabad, Andhra Pradesh

I have internet data on my mobile no [protected]. I had downloaded one videi clip using internet browser. then I got a message for balance deduction of rs 40. and also a one more deduction of activation of channels on apalya for 15 days with deduction of 49 rs without my any acceptance or prior information. this is very bad experience with idea company. Now I want my balance back soon. Otherwise I will complaint. plz solve the matter soon. Before I downloaded so many videos from my 2G data, no such balance is deduced. when I hv 2G unlimited data then why idea is reducing my account by 89 rs..
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated with us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
My balance has deducted .idon't know how but my 128 rupees has deducted. I was using Facebook suddenly I received a message of balance deduction
Idea has deducted 200 balance from my account main balance.They have said that this deduction is due to over usage of net pack.But this is not right as i have not received any message regarding validity expiration from them.They used to notify me always and then i used to recharge my number.But they had not notified me so its their fault also.I want my money back.
Dear sir
[protected] is my no & Am in roaming & i have recharge with roam pack bt my balance deduct every incomming &1.50 rs outgoing but sir i had complaint in idea care bt they are not replied
So plzz sir solve this salution..
Anupam prajapati

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