Idea — Billed for entire month when I was promised for prorated service

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

It will be great if you could let me know by when it will get resolved? I have unfortunately made the payment hoping to see some communication in this regards.

Dear Customer,

We tried contacting you on your alternate contact number however were unable to reach you. Please share a suitable time to speak for us to address your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Please call me before 10 am or after 2 pm on saturday and sunday. On weekdays please call me before 11am only

Dear Customer,

We have thoroughly checked Idea account details and it is found that the charges levied in your bill are correct towards POFU charges on pro rata basis. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

That is the problem, I have explained more than 3 times to the customer service on call you guys understand that it is billed incorrectly, they take a complain and after few days Idea blindly closes the requests saying it is billed correctly. This is exactly my complain that I have not billed correctly . Request to please call me as I have already complained more than thrice to Idea customer service and I have lost my patience on same.

Another billing cycle and another discrepancy. Hope Idea would bring clarity to billing cycles. This is totally unethical. I want to discontinue this service but they wont even allow to discontinue service for 3 months. Never in my life I would recommend anyone to take idea internet connections.
I would not even rate them 1 star but forced to do here to give them lowest rating