[Resolved] Idea — Billing discrepancy

Arun Hari

from Ernakulam, Kerala

Address:

Ernakulam, Kerala, 683102

Dear Sir/Madam,
I have taken my mobile connection from Idea cellular services coming under Aditya Birla group. My plan is iplan 999 which includes 50 packs of data/ calls/ sms etc. Out of these i have chosen 43 packs for data alone (3g/4g) which was activated on 14/06/2016. 1 pack of data is 135 MB; so 43 packs will be
43 x 135 =5805 mb ~ 5gb ; But each month i could use only 2GB, over which i will be charged extra money.

This is happening from July to sept(this month). So i kindly request you to resolve this matter as i have already given complaint more than twice which yielded no results.

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Oct 30, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2016

Idea Cellular Customer Care's response Hi Arun,

We regret the trouble with your Idea mobile bill. We'll look into this and revert with an update soon. You can also call 198 from your Idea mobile for further assistance.

Regards,
Yogesh

Verified Support

Sep 29, 2016

Idea Cellular Customer Care's response Hi Arun,

As per your telecon with our customer service associate on 29th Sept 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh