Idea Broadband — After Payment, No connection and no refund | |||
Initially, I was communicated to get the installation withing 2 days after payment receipt from Idea Sales guy (Vikas – [protected]). The sales guy came home on 20-Aug-2015 & took up all the documents, details & money (2736) for the broadband connection. It has been a week after the payment, but I didnt not receive any installation from Idea.Everyday, Customer care makes a false promise of installing the connection by end of the day. After such bad a experience, I have initiated request for refund for which they are saying 45 days will be needed.I dont even know weather I will get my money.Its really a horrible experience and service from brand like Idea. My Idea broadband Account Number:[protected]. Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you. To help us serve you better, please message us your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 121.
Thanks & Regards,
Customer Care, Idea Cellular
We regret for the inconvenience caused to you. To help us serve you better, please message us your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 121.
Thanks & Regards,
Customer Care, Idea Cellular
My Idea broadband Account Number:[protected].I have called customer care 10-20 times and they are yet to take my refund request.Everyday they told the same lie, request has been taken and I will be getting my money in 48 hours.
After 48 hours, they say no refund request has been initiated.
This is customer harassment!!!
Thank you,
Nilesh Patil
After 48 hours, they say no refund request has been initiated.
This is customer harassment!!!
Thank you,
Nilesh Patil
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We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Thanks & Regards,
Customer Care, Idea Cellular