[Resolved] Idea Broadband — Ticket closed without solving the issue

amit_it07

from Gurgaon, Haryana

Address:	Pune, Maharashtra, 411019
Website:	self care.ideabroadband.com

I have raised the ticket for internet not working and ticket is closed without solving the issue. When i called to customer care then they told me that technician resolved your issue. But no one come for solving the issue.

Ticket no.: tct[protected]
Idea broadband account no.:[protected]
My mobile:[protected]

Could you please help me for this issue.

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Jan 9, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2016

Idea Cellular Customer Care's response Hi Amit,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Regards,
Yogesh,

Verified Support

Dec 04, 2016

Idea Cellular Customer Care's response Hi,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Regards,
Tudor

Verified Support

Dec 08, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther