[Resolved] Idea — Call not completed

abdul.mabood

Address:

232101

I recharge my idea number with isd tariff for isd call but when i call isd number my voice not transfer to other side but i hear other side voice and my amount is deducted. I complain many times to costumer care but they still say that it is not our service fault. It is your handset problem i change my handset several times but the problem not resolve.

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Oct 1, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2016

Idea Cellular Customer Care's response Hi Abdul,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Mangesh

Verified Support

Aug 30, 2016

Idea Cellular Customer Care's response Hi Mabood,

We wish to affirm that your concern has been acknowledged and complaint for call connectivity has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof

Verified Support

Aug 31, 2016

Idea Cellular Customer Care's response Hi Abdul,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular