Idea Cellular — 1gb data collapsed without any information - i want my data back.

Dear Sir/Madam,

My Issue is company offered 50MB free data to my number. I activated that offer. After activating this offer my paid recharge Rs.154 - 1GB data collapsed (04 Feb 16) . How a paid recharge collapsed if we activated that free service. I don't understand the logic even simple manner any person will do the recharge of Rs.154 for 50MB promotional balance.


Today 08 Feb 2016 I made call to the customer care executives said " I was activated that 50MB so my 1GB data collapsed". How is it possible? Its not fare and even not ethical. I called almost 4 to 5 times to the customer care and the executives given different explanations.

My questions are

1.If company providing any free offers to the customer they are not mentioning the existing offer will be collapsed if we chosen the offer.
They are just saying "to activate this free offer press 1 or any other number like that".

2.But I recharged to my friend he got his data recharge balance as well as free balance how is it possible?

3. After 4o'clock even I am not able to contact the customer care?
What i have to think about this?

What happened day by day?

04 Feb 2016 : I recharged my mobile with 1GB 3G data with Rs.154.
I used around 60MB on that day and the next day my data went from 1GB to

04 Feb 2016 : I recharged with Rs.10 for minimum balance.

05 Feb 2016 :Someone recharged with Rs.799 validity 28 days to my number and it was taken back by company without information and that is not problem.


Recharges list :
Feb 08, 2016 15:29:29 Rs. 30.00 VTOPUP Rs. 10.20 0 days
Feb 08, 2016 11:39:47 Rs. 0.00 netxcell Rs. 10.00 1 days
Feb 08, 2016 10:34:12 Rs. 10.00 VTOPUP Rs. 7.73 0 days
Feb 05, 2016 15:58:27 Rs. 0.00 AIR Rs. 0.00 0 days
Feb 05, 2016 02:00:17 Rs. 799.00 IMAGINE Rs. 0.00 28 days
Feb 04 2016 15:19 Rs.154

I want my data back that's it.

Just think how a free balance collapse the existing packs.
What kind of logic it is?
Is this is the way to offer customers?

I send a mail to [protected]@idea.adityabirla.com