Comments
Dear Customer,
As per your telecon with our customer service associate on 26th Feb 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 26th Feb 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
We would request you to contact to your nearest My Idea for further assistance with all necessary documents.
Thanks & Regards,
Customer Care, Idea Cellular
We would request you to contact to your nearest My Idea for further assistance with all necessary documents.
Thanks & Regards,
Customer Care, Idea Cellular
hii there, my problem as i mensioned in my mail dated 25th of feb, after 2 months it is still as it is.my plan has not been changed yet. i
appreciate ur assistance & steps taken by ur customer care
executives but getting no any result after 2 months it's worthless for
me.i mailed u my problem (id: C1-[protected]) & i got
confirmation call from mumbai customer care that my plan will be changed
soon as i got call from ahmedabad customer care.i got call from
there by Mr. Momin, after acknowledged the problem he assured the plan
will be changed soon, after not getting any assistance in some days i
called customer care & talked with Mr. Manish, he told me to mail my
complaint id (C1-[protected]) after subjected my num ([protected]), it
will be done.so i followed the steps & mail the information, but
in between 15 to 20 days i did not get any revert, so i called again,
this time i found that my complaint id is closed but my problem is not
be solved then a lady ( customer care executive) told me, mail must be
sent through the mail id which is registered at idea customer care then
problem will be solved in 48 hours, so i registered my email id then
mailed again my complaint id at 2nd aprill.this time i got reply that the required steps will be taken in 48 hours.after some time i got reply that my complain id has been closed but problem still not solved yet.After talking with customer care executive, she told me to wait because it will take time but did not mention how much.so i mail u to acknowledge me, why my complaint id got closed still it has not been solved & how much time it will take? So pls reply as soon as possible so that i can decide WHAT STEPS I SHOULD TAKE FURTHER
appreciate ur assistance & steps taken by ur customer care
executives but getting no any result after 2 months it's worthless for
me.i mailed u my problem (id: C1-[protected]) & i got
confirmation call from mumbai customer care that my plan will be changed
soon as i got call from ahmedabad customer care.i got call from
there by Mr. Momin, after acknowledged the problem he assured the plan
will be changed soon, after not getting any assistance in some days i
called customer care & talked with Mr. Manish, he told me to mail my
complaint id (C1-[protected]) after subjected my num ([protected]), it
will be done.so i followed the steps & mail the information, but
in between 15 to 20 days i did not get any revert, so i called again,
this time i found that my complaint id is closed but my problem is not
be solved then a lady ( customer care executive) told me, mail must be
sent through the mail id which is registered at idea customer care then
problem will be solved in 48 hours, so i registered my email id then
mailed again my complaint id at 2nd aprill.this time i got reply that the required steps will be taken in 48 hours.after some time i got reply that my complain id has been closed but problem still not solved yet.After talking with customer care executive, she told me to wait because it will take time but did not mention how much.so i mail u to acknowledge me, why my complaint id got closed still it has not been solved & how much time it will take? So pls reply as soon as possible so that i can decide WHAT STEPS I SHOULD TAKE FURTHER
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63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.
Thanks & Regards,
Customer Care, Idea Cellular