[Resolved]  Idea Cellular — About to get additional benefit

Address:Surat, Gujarat, 395001

I had shift my prepaid connection to postpaid, time when i had change they are giving additional benifits that customer willl get 1gb of data aditional to 1 gb data which is given to pospaid customer means what am get to be is 1 + 1 gb of data., for that to avail extra 1gb benefit i have to call 121200 within 15 days that i had called but company now refused to give me additional benefits, on basis that you are not aligibel to that affer which is very annoying many of time i had call but not get satisfactory anwer my mobile no is. [protected]
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Jan 31, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2016
Idea Cellular Customer Care's response
Hi Kaushal,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther
Verified Support
Dec 07, 2016
Idea Cellular Customer Care's response
Hi Kaushal,

As per your telecon with our customer service associate on 7th December 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Suhas
Verified Support
Dec 17, 2016
Idea Cellular Customer Care's response
Hi Kaushal,

As per your telecom with our customer service associate on 16th December 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof
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