Idea Cellular — abused by customer care executive and wrong balance deduction.

Address:Gautam Buddh Nagar, Uttar Pradesh

Hi, I would like to inform that my mobile number is [protected] i have issue regarding wrong balance deduction on 28th of June 2015, rupees 132.00 around. i had 1 GB GPRS data apart from that my balance deducted i have recharged on 26th of june 2015, 125 rupees and i got data 1 GB just i have made call in customer care 198 and 12345 number and i have talked with five person first one piked my call and disconnected my call after again i made call and rajesh picked my call and he abused me again i made call someone picked my call and he transfer my call to supervisor ankit kumar and he provide me wrong information after that my call was picked my rejendrra even he provided me wrong information regarding balance deduction he told me you are using dabble side at the same time so you balance is deduct. all five people gave me different information and wrong information even they people don't know how to talk with customer only they know to move the customer in round circle. i got offer to dial *121# that and recharge with 125 and get 1 GB internet 2G balance i have recharged but my balance hos been deducted why. if my internet data about to end why are you not sending me sms your data is about to end recharge now i din't get any sms. Please refund my all balance. I request you just barred my all call whatever call made by me in customer care and listen how else information is provided by your customer care executive. only wrong information and abusing
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular
Hi,

My mobile number is working [protected], [protected], [protected],

These all are my number,


thank you.

Regards
Kamal.
not good

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