Idea Cellular — Additional charges , hopeless customercare and cheating

Address:

Gurgaon, Haryana

1...i am sumit Yadav and my mobile number [protected], i have being with idea for past 4 month. Well ... DO NOT EVER GO FOR Idea Cellular ... They will harass will you, thye will make you run from pillar to post ... they will ensure that your problems are never ever resolved ... when you call up their customer care they simply put you on hold and run away ...!! Problems are enormous : you can not recharge on line from their web site, they send you numerous sms of special offers ... but none is actually available ... neither you can avail these from their web site nor from any vendor ... their web site does not give complete info. about all various packs available ... voice clarity is not there ... even if you manage to recharge through retailer, you do not get the same pack ... there is no proper confirmation of recharge done ... in short, they do not at all bother about customer ... so keep away from Ideal Network (their recent campaign of IIN is all humbug) .. I wanted to continue with Idea ... but I got fed up with their totally anti-customer attitude ... as usual TRAI or Appellate is not bothered !! 2...Regular deduction of renewal charges of VAS Video Vogue, Juice Up & Games Club. I didn't activated these services, but from last 2 months it is being deducted from my recharge amount. I've already tried to deactivate these services by sending SMS's but gone in vein. I think it is regular gambling practice of IDEA to harass their Customers. So I want you to please look in to the matter & arrange to REFUND my deducted amount ASAP... Hello, I am hereby submitting STRONG complaint for having the bill with additional charges of SMS MT for which I disagree and looks fraudulent. I am getting the bills with additional SMS –MT charges which is literally fraudulent. Despite of these deduction there is no new game or any power service observed in mobile. This is fraud happening it seems as by mistake also we click to download the game or any power tools service (SMS MT charges), the same thing should be accepted by Customer/me in this case by providing credit/debit details. IDEA service is blindly accepting these things on behalf of Customer and then in bill they are adding to get the amount from Customer which is fraud or illegal. Point is – IDEA is deducting the amount from customer pocket without knowing the customer which is irrelevant and wrong idea. You have credit policy to increase the credit, but I would like to have a zero (0 rupees) credit policy. If want to purchase a game then we can very well give the details of CC/Debit card and purchase it online. Online shopping also always asks for bank credential then only the transaction happens. I request you to deduct by SMS MT charges from my bills and also would appreciate if you can give the ways to BLOCK SMS MT charges in mobile. Please take the request seriously and revert with your comments. Mobile No.: [protected]Request you to STOP this SMS MT service or let me know how to STOP this services. i am very much disappointed with idea network . kindly do something to save your company's image.