[Resolved]  Idea Cellular — Adjust amount of 2GPRS Services, which I was not Activate

Address:

Sonbhadra, Uttar Pradesh

Dear sir, In my Idea E-bill of August 2014, there is shown Rs. 155 for R- Pack Activation on 7 Aug 2014. I have checked my Account Profile that this services Processed by Communication Id C1-[protected]. How this is possible without sending any sms or email to idea company. I am already using my BSNL Broadband Services from year 2006 and I not want any GPRS Services from idea. For this I have done some email to customer care of idea and behalf on my email they have send this below email to me - Dear Customer, Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours. Kindly Note the 1. Email Reference Id E1-[protected] for your reference on 3 Sep 2014. 2. Email Reference Id E1-[protected] for your reference on 10 Sep 2014. 3. Email Reference Id E1-[protected] for your reference on 10 Sep 2014. 4. Email Reference Id E1-[protected] for your reference on 16 Sep 2014. But until that 2 GPRS Services charges is not less from my bill and nobody contact or call to me from this company. After that I have paid all amount of Rs. 303 on due date 16 Sep 2014. But I request to you, that please adjust (Reduce of 2 GPRS Services Charges amount + Services Tax) that amount in my next month bill of Sep 2014. Thanks From SUNDER PAL SINGH TANWAR KOTA (RAJ.) MOBILE NO. [protected]