[Resolved]  Idea Cellular — After recharge by 249 3g. received only 500mb

Address:New Delhi, Delhi, 110044

Dear all,

Yesterday i do online recharge of rupees 249 for 1 gb internet data but after recharge we have received only 500 mb.
After several time calling on 198 we have not satisfied by costumer care because they said we have used my data but they have no detail where i used.
After lots of conversation i decide to write you to solve my problem just because we have received only 500 mb and i am not used the balance. Please help me and solve my problem.

Waiting for your kind reply

Thanks & regards
Pankaj chauhan
Email id :- [protected]@gmail.com
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Sep 8, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2016
Idea Cellular Customer Care's response
Dear Customer,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular.
Verified Support
Aug 08, 2016
Idea Cellular Customer Care's response
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
My idea no is [protected].but please contact me on [protected] no.

Thanks & regards
Pankaj chauhan
Waiting for your kind reply
Dear all

Nothing is resolved, i need my 500 mb back .as we have already told you we have received only 500 mb. I need my balance 500 mb.


Waiting for your reply...

Regards
Pankaj chauhan
[protected]
awaiting reply...

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