[Resolved] Idea Cellular — Astronomical data charges even though I used only free offer within limit | |||||
Hi, I am an Editor in Chief of a v popular blog and social media group with over 4200 readers and about 25000 readers via friends of friends. My contact is [protected]@gmail.com Phone is [protected] I've been an Idea customer for several years, but a few years have definitely been very unsatisfactory, especially, the last couple of years. Now, I am not getting calls even though you are promising on this site that your executive will call. I see a call that is quickly cut. I am not getting any solution by using 198 (which is cut auto) and via www.ideacellular.com I received a huge bill for this month, more than twice the previous month for no reason. I only used the bandwidth that comes free with ! plans. I am v dissatisfied and of course, have no other option but to discontinue data plans with you if you are not able to take care of complaints. Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 25, 2016 Idea Cellular Customer Care's response Dear Customer, We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular Verified Support May 25, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 25th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular Verified Support May 30, 2016 Idea Cellular Customer Care's response Dear Customer, We tried calling you on your provided number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you. Thanks & Regards, Customer Care, Idea Cellular | |||||
 2 Comments | |||||
Comments
You have called at night, when I was commuting.
Can you send me the break up of hour by hour charges for the last 2 days of the billing cycle? You can see that the charges were suddenly applied to the tune of hundreds of rupees.
Can you send me the break up of hour by hour charges for the last 2 days of the billing cycle? You can see that the charges were suddenly applied to the tune of hundreds of rupees.
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In the meantime, I will be reconsidering my 4 connections, which I had been trusting Idea with.