[Resolved] Idea Cellular — Auto deductions of balance

gulia

Address:	Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230
Website:	Ideacellular.com

I ported my number into Idea gujarat. My number is [protected]. Suddenly i started getting messages of Rs. 5 deductions. In when the phone is kept is idle i was getting message of deduction. When i called customer care, their executive misbehaved, did not listen to me, said do whatever u do i will not file a complaint. I am having balance above Rs. 1000. I am feeling helpless. Even their supervisor is not listening. I am bound to use Idea for 3 months as it has been just 3 days i am using Idea. Please help

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Nov 28, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2016

Idea Cellular Customer Care's response Hi Gulia,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Regards,
Esther

Verified Support

Oct 28, 2016

Idea Cellular Customer Care's response Hi Gulia,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh