Idea Cellular Complaints & Reviews

I'm idea user since 8 years. 2 years before I converted my other number too to idea. Story started from last Nov-2017. I started facing network issue. Complained several times to idea, but as usual they denied that it is their fault. And repeated the same answer that, if you have 2 lines in range, it means range is excellent.

It is laughable that 2 lines means excellent range....

My internet doesn't work a lot of times, there is always an exclamation mark, also under my pack I get 100 msgs a day, which I can never send, when I'm in hostel(Chandigarh).
My message pack never works, internet doesn't work. I switched from Airtel because idea was a promising connection, even my Airtel connections had issues, but it seems like idea is no better.
Poor customer service, I can not connect to the customer executive.br...

Dear sir,
My self Mr. Atul Pund & my registered Mobile No is [protected].
already i have registered the complaints to idea regarding Network issues but without resolving issues they have sent a message to me your complaints has been closed attachment is enclosed.
i am suffering this problem from last 15 days but from Idea cellular not getting positive response.
expected positive response .
Do it needfully.br...

Today 11th July, 2018, i recieved a msg that
Dear Customer, your request for Promo Offer Activation for Mob.No. [protected] has been processed successfully through Communication Id C[protected]. Thank you
But i have not requested for any such offer. Please fix the problem as early as possible and do not take unnecessary charges for this.
Thank you...

Hi, I had one idea no [protected], was using for one year . The network's was very very poor and I spoke to customer care about this but no use came out of that . later I spoke to their customer care and told them to cancel the no since I was only paying the monthly bill but no usage was happenings due to very poor network .

The customer care told me to visit the local outlet and proceed to cancel. I visited Vidyaranyapura...

It os very awful that idea is not providing better network in our area even though we complained more than 5 times. Each time they are saying we will close the issue and the status remains same.

As a customer idea is not fulfilling the promises and even they are hiding the facts with beautiful interaction by some customer care agents....

Idea has become a company of scammers. I want to opt out of its services but they are not generating a UPC code. I have sent the PORT 96******** message several times to 1900 but still there has been no reply. Please resolve this issue. The network of idea is very bad where I live. Also they do not give as near good offer as jio does.
This is a serious disregard of laws put forth by TRAI and hence this should be resolved.
While...

Respected person,
I am an idea postpaid user my no is [protected]. I got a call for Portable no. Into idea postpaid they told me about plane, they told your plane wil be 249 rs per month after tax you have to pay 299 rs approx I told her to give connection.buy one day another executive call to take new another no. Of idea and told me your running plane is 389 rs per month after tax you have to pay 430 rs approx..if you will take new...

Very horrible service. My idea number is [protected]. I received a surprise msg from idea saying that: "Dear customer, you have been charged Rs. 3.00 and your current balance is 9.09." at 20:15hrs on 10 Jul 18. Another surprise msg within few seconds: "Husband: Raja Dasrath ki 3 Raniya thi. Wife: To kya hua? Husband: To main 2 Shadiya aur kar sakta hu. Wife: Dropadi ka naam suna hai? Husband: Tu bhi pagli DIL pe leti hai."

What...

I have been trying to resolve this matter since 5 days. In this day and age I'm not sure how a company like this is surviving with such sub-par services.
I am unable to receive OTP's or messages from any website. All I get are IDEA offer SMS'.
I'm not getting SMS messages for Courier tracking, Banks, Google verification, App verifications etc. I'm able to get them on my good old BSNL number.
My ticket raised on 5th July...

Nameste,

I also have idea mobile sim but since I moved into Palsana, Surat, I have encountered problems.

I have had no Mobile Voice Service for almost 4 months and made several complaints via email and on their website. My complaints were met with a standard response that there is good network in my area. So why is it that my family and friends cannot get through to me at my home nor can I make any calls for...

I m from jharkhand. I called 198 IDEA network to solve a issue regarding network. The operator named Jitendra was rude. He don’t know how to talk to customers. He tried to demoralize by changing his language but when I replied the same he returned to previous one. When i called to transfer call to senior, he denied. This is my worst experience. Though his communication skill is weak he tried to speak in english, when I replied in English...

Mobile [protected], conversion requested from postpaid to prepaid through idea store. Request no. C[protected].7.18 and again C[protected].7.18. Both time request cancelled by company saying that your no. Is not connected. On contacting customer care they are telling to contact idea store. On contacting idea store they are telling that this is done by back end team. Also conversion fees of 520 is taken by idea company.
What...

Balance have been cut from my idea prepaid account without my knowledge and when i called customer care for help they just told me that isd message have been sent from my number which i have not sent.
customer care executive have not listen to my complaint and have repeatedly told me that isd message have been sent
i have not sent any isd messages from my cell phone ever....

Hi,
Currently I located in Trichy, Tamil nadu.
Here network coverage is too bad for data plan.now i recharge for rupees 398 data plan.but, I can able to use 50 mb per day.it is too as to connect internet and searching something in browser.they won't ready to pay back my money or added to my main balance.

Definitely I have a bad impression on idea network.they didn't provide good customer support.my 400 rupees...

Sir/mam
Am nagarjun using idea all time am using 398 offer but this time didnt get unlimited offer am also a business. When i call with customer that balance will cut. Customer care says many terms and conditions. Now a days am facing many loss regarding this. When am go to put this offer nobody said regarding this terms and condition, and not mention in brochure also i having idea brochure. In the message also mention UL or unlimited...

I have prepaid idea mobile sim no [protected].I have change my mobile operator from idea to Jio one month ago by way of MNP.At that time there was balance of rs.50 approximately in my idea prepaid account.Idea has not refunded my balance amount.While my postpaid Vodafone operater had refunded RS.19 excess amount to me by cheque after MNP to Jio....

My Idea no [protected] is from MP and now I am at Mumbai in roaming with 398 postpaid plan. Since 1st July 2018 my sim not showing any network and service. Hence i made complaint to Idea customer care on same day and they told to resolve the issue in 24 hrs. But when same not resolved, i visited Idea store Andheri West. They tried their best and given me a new SIM and told that it will be solved by Idea MP and they have escalated the issue...

Hi Sir,

I planned to convert my postpaid connection to prepaid and approached Idea store which is located at kothapet near to Dilsukhnagar Hyderabad 500060. The store person said that after converting postpaid to prepaid i have to take mandatory 1st FRC to be done at store and he is quoting the amount as 550rs for 90 days plan. he says it is mandatory to go to this plan or the higher plan otherwise they will not convert postpaid...

My no.is [protected] and 3 rs has been deducted thrice without dial any no. Nd ur c care said that i had dialled *123# which is totally false. On 15-6-18 my room was locked nd mobile was in charging nd u said that i dialled *123#. How i accept this. This is not the first time 23/4, 1//6, 7/7 on these dates my balance has deducted i m fed up with ur service please solve my problem...